Support

How accurate is the AI food analysis?

Our AI provides estimates based on visual analysis and typical serving sizes. All nutritional values are approximations and should not be used for medical or clinical purposes. For exact values, check food packaging or use manual entry.

Is my data secure?

All data is encrypted in transit and at rest. We never sell your personal information. See our Privacy Policy for full details.

Can I use StatsKey offline?

Core features work offline, including viewing recorded meals and exercises. AI analysis and cloud sync require an internet connection.

How do I sync with Apple Health or Health Connect?

Go to Settings → Integrations → Apple Health (iOS) or Health Connect (Android). Grant permissions for the data types you want to sync. You can change these at any time in your device's Settings.

How do I delete my account?

In the app: Settings → Account → Delete Account. This permanently removes all your data from our servers within 30 days.

No longer have the app installed? Email ryanws@statskeybiometrics.com with the subject "Delete My Account" and we'll delete your account and associated data within 30 days.

Why isn't the camera working?

On iPhone, go to Settings → StatsKey → Enable Camera. On Android, go to Settings → Apps → StatsKey → Permissions → Camera. You may need to restart the app after granting permission.

Why isn't my data syncing?

Ensure you're signed in with Apple or Google and have an internet connection. Try Settings → Force Sync.

Which glucose sensors does StatsKey support?

StatsKey connects to Dexcom (via Dexcom Share), Abbott FreeStyle Libre (via LibreLinkUp), and Nightscout. You can also record glucose manually. CGM is optional — StatsKey works fully without it.

What languages does StatsKey support?

StatsKey is fully localized in English, Spanish, German, Hindi, Japanese, and Brazilian Portuguese — including recording, training, your weekly recap, reminders, and exported reports.

What does Pro include?

StatsKey is free to start. Pro (US$49/month in the United States; US$19.99/month elsewhere on the web) includes deeper food analysis, supported nutrition enrichment, meal plans, the route finder, social features, source and accuracy details, 2 million included Intelligence credits each month, and unlimited eligible Auto-routed Intelligence conversations under fair use. New web subscriptions are monthly; existing annual subscriptions keep their renewal terms. Ordinary pinned conversations use included Intelligence. Data Agent, manually selected frontier models such as GPT-5.6 Sol, and agentic code or database analysis require separately purchased credits or your own provider key. Existing web subscribers retain their service and agreed renewal terms, including lower grandfathered prices. US web Pro: US$49/month. Current US App Store Pro: US$50/month. Web subscriptions outside the US cost US$19.99/month. The web and latest iPhone app offer one monthly Pro plan for new purchases. Plans and prices vary by country and app version. Confirm the price and billing period shown at checkout before purchase. Existing subscribers may have different renewal prices; check subscription settings. Other regions and eligible promotions may differ; confirm the price before purchase.