Support

How accurate is the AI food analysis?

Our AI provides estimates based on visual analysis and typical serving sizes. All nutritional values are approximations and should not be used for medical or clinical purposes. For exact values, check food packaging or use manual entry.

Is my data secure?

All data is encrypted in transit and at rest. We never sell your personal information. See our Privacy Policy for full details.

Can I use StatsKey offline?

Core features work offline, including viewing recorded meals and exercises. AI analysis and cloud sync require an internet connection.

How do I sync with Apple Health or Health Connect?

Go to Settings → Integrations → Apple Health (iOS) or Health Connect (Android). Grant permissions for the data types you want to sync. You can change these at any time in your device's Settings.

How do I delete my account?

In the app: Settings → Account → Delete Account. This permanently removes all your data from our servers within 30 days.

No longer have the app installed? Email ryanws@statskeybiometrics.com with the subject "Delete My Account" and we'll delete your account and associated data within 30 days.

Why isn't the camera working?

On iPhone, go to Settings → StatsKey → Enable Camera. On Android, go to Settings → Apps → StatsKey → Permissions → Camera. You may need to restart the app after granting permission.

Why isn't my data syncing?

Ensure you're signed in with Apple or Google and have an internet connection. Try Settings → Force Sync.

Which glucose sensors does StatsKey support?

StatsKey connects to Dexcom (via Dexcom Share), Abbott FreeStyle Libre (via LibreLinkUp), and Nightscout. You can also record glucose manually. CGM is optional — StatsKey works fully without it.

What languages does StatsKey support?

StatsKey is fully localized in English, Spanish, German, Japanese, and Brazilian Portuguese — including recording, training, your weekly recap, reminders, and exported reports.

What's the difference between Pro and Pro+?

StatsKey is free to start. Pro adds deeper food analysis, complete nutrition, meal plans, the route finder, social features, and a monthly allotment of AI tokens. Pro+ adds a much larger monthly token allotment, every premium Intelligence model, and automatic background micronutrient enrichment. Tokens power AI features, and you can top them up anytime.